Insurance Collection Executives, "ICE", is an industry organization dedicated to supporting the insurance collection professional. While the organization's roots date back more than 40 years, ICE addresses the many challenges faced by today's insurance collection professionals. At the core of the organization is a Board of Directors comprised of committed industry executives, who, like you, recognize the tremendous benefit of this unique industry affiliation.

Membership Committee

The Membership Committee is responsible for increasing ICE membership; promoting ICE within the insurance industry and ensuring ICE is meeting the needs of its members.

Committee Chair: Mark Hickey - Zurich North America
Phone: 847-330-1194

Committee Co-Chair: Kelly Adams
Phone: (617) 893-8806


Carol Barry - Verus Ron Cholaj -RSUI
Tamela Doyle - Union Standard Dave Lucas - AIG
Ross Trua - Arch Jennifer Waldron - Admiral Ins.

Goals for 2017
  • New Members: Continue slow growth. Maintain at least 60 members, Target new members based on results of Member profile updates to round out membership in Comp Only, Personal lines
  • New Conference Attendees:Target 2 non-member companies attendance
  • Committee:Identify successor for Committee Chair(Mark will be leaving at the end of 2018) and identify additional members for the committee to round out diversity (i.e. Personal Lines and Comp only)
  • First Timers: Continue deliver framework for successful 1st timer experience, Prepare with pre-conference contacts, Assist planning committee with 1st Timer Breakfast, Follow up with First-Timers after the conference.
  • Membership Satisfaction & Engagement: Encourage conference attendance, Partner with Committee Chairs to confirm if additional members are needed and target candidates for contact, Follow-up with members to update Profiles
  • Support annual membership drive: Follow up with unpaid invoices 45 days after due, Contact members who cancel membership to determine cause and report back to Board.
  • Support Expansion of Exhibitors: Increase non-Collection agency exhibitors, coordinate with Executive Director to maximize diversity of Exhibitors.

For additional information about ICE please contact Mark Hickey