Insurance Collection Executives, "ICE", is an industry organization dedicated to supporting the insurance collection professional. While the organization's roots date back more than 40 years, ICE addresses the many challenges faced by today's insurance collection professionals. At the core of the organization is a Board of Directors comprised of committed industry executives, who, like you, recognize the tremendous benefit of this unique industry affiliation.

Planning Committee

The Planning Committee strives to deliver an annual conference experience that is unparalleled in the collection industry. The annual event is designed to provide a balanced mixture of topically relevant business content, abundant networking opportunities, and exposure to the latest industry related products and services. Our mission is to create a memorable conference experience that promotes, to both members and our business partners, ICE as a meaningful and rewarding industry affiliation.

Committee Chair: Lisa Cameron, The Hartford
Phone: 860-547-8491

Committee Co-Chair: Tom Yodzis, CNA Ins.
Phone: 407-919-3055


Gary Woodring - Chubb Ken Godfrey - ICE
Mary Ann Heenehan - Consultant Karen Leger - Chubb
Lisa Scheppelmann - ICE Trinia Eustis - SAIF
Mark Stepuszek - CNA Ins.

Goals for 2017
  • Successfully market the ICE annual conference as a must attend event for business professionals in the billing and collection space.
  • Expand upon the business content provided at the conference to ensure that attendees from all lines of business have a professionally rewarding, personally thought provoking, and educationally stimulating experience.
  • Identify a keynote speaker that will engage the full range of conference attendees while serving to kick-off the conference in an energetic, enthusiastic and thought provoking manner.
  • Enhance the experience of first time conference attendees by ensuring that they experience firsthand the benefits of attending an event defined by its welcoming environment and rewarding business and networking experience.
  • Educate conference attendees about the features and benefits of the mobile app especially the profile feature which could help ICE achieve efficiency gains in migrating from print to electronic information.
  • Maintain a Planning Committee environment that encourages, empowers and supports committee members’ participation, sense of contribution and personal accountability toward the conference planning process.
  • Consider new ideas, approaches, or agenda configuration to support the interaction that takes place between conference attendees and our ICE Sponsors and Exhibitors.
  • Capitalize on the 2017 conference venue, Harrah’s New Orleans, to promote unique opportunities that ensure conference attendees experience an overall productive, positive, and enjoyable conference experience.