Insurance Collection Executives, "ICE", is an industry organization dedicated to supporting the insurance collection professional. While the organization's roots date back more than 40 years, ICE addresses the many challenges faced by today's insurance collection professionals. At the core of the organization is a Board of Directors comprised of committed industry executives, who, like you, recognize the tremendous benefit of this unique industry affiliation.

Conference Details

2017 Conference

The 2017 ICE Conference is hosted by Harrah's New Orleans located at 228 Poydras Street, October 23–25. Please click on this link to complete your ICE registration and make your hotel reservations: Registration Form Confirmation and an invoice email will be sent to you once you complete the registration form. The conference agenda link is on the left side of this page.

Optional Golf Event is closed.

In a city internationally known for its authenticity, magnificent architecture and outstanding fare, English Turn Golf and Country Club stands out as an unmatched example of a luxurious environment with superb recreational facilities. This semi-private championship 18-hole golf course was personally designed and supervised by legendary golfer and golf course designer Jack Nicklaus. The course is designed to provide as exquisite a visual experience as it is a great golfing experience.

This Jack Nicklaus Signature Design, Par 72 Championship Golf Course presents a unique challenge to golfers of all skill levels. Every hole has an individual personality including numerous bunkers, large waste bunkers, plentiful grass, depressions and mounds which line the sculpted fairways. The property was designed with meandering lakes surrounding the golf course giving a separation from the community and a magnificent plantation style clubhouse making your visit to English Turn an unparalleled experience.

Our novice-friendly scramble format has become a favorite event. ICE charges golfers subsidized greens fees that include: transportation, carts, prizes, and lunch. The sponsoring exhibitor has the opportunity to work with the ICE golf committee to customize contests, prizes, and the luncheon. ICE does not guarantee the number of participants at this pre-conference event; all attendees and exhibitors receive an invitation to play.

The Signature Course at English Turn was originally designed in 1988 for the New Orleans PGA Tour event, which was held at the facility until 2004 and in 2006 following Hurricane Katrina. The Inaugural event was the USF & G Classic in 1989 and the course proved to be a challenge for the PGA Tour with notoriously undulating greens, water in play on seventeen of the eighteen holes and the signature fifteenth Island Green. In addition, the 18th Hole has been ranked the hardest hole on tour many times during the tournament tenure.

For additional course information please click here to visit the English Turn Golf and Country Club website.

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Golfers depart Harrah’s at 11:00 AM and will return by 6:00 PM. The greens fee for attendees and guests are a subsidized all inclusive rate of $100 per person. Course dress code, lunch, club rental, and transportation information will be provided to golfers who sign-up for golf on their conference registration form.


Optional Food Walking Tour of New Orleans Event Sunday, October 22, 2017

For all non-golfers, ICE scheduled a five-star food walking tour of New Orleans. Professional guides bring local history to life during the tour of five French Quarter restaurants with samples at each stop including the jambalaya Guy Fieri featured on Diners, Drive-ins, and Dives. There is a 20-minute walk from Harrah’s to the start of the tour. The actual tour covers less than a mile and lasts approximately 3–3.5 hours. The walk back to Harrah’s takes approximately 25 minutes. City cabs, Lyft and Uber rides are available for attendees who only want to walk the tour.

Several ICE Planning Committee members have volunteered to lead anyone who wants to walk to the tour and return to Harrah’s.  Hotel departure time is 12:30 PM. Please wear comfortable walking shoes and bring a large appetite.

The tour cost is $50 per person. Please sign-up for this event when you register for the ICE Conference. Space is limited, please register early!


2017 ICE Conference Keynote Speaker Sierra Modro

ICE is proud to present our 2017 keynote speaker and tech futurist Sierra Modro. In a provocative presentation, Sierra identifies technology trends affecting the insurance industry within the larger context of global trends and how to be prepared, resilient and thrive!

In a follow-up workshop, Sierra will show us how to see and use mobile technology in a new and more productive way.

One of the most pervasive trends in technology is the move to mobile. In this tech-tip– filled interactive workshop, we’ll explore both how to be more productive while mobile and how to use mobile technology effectively to engage clients:

  • Leverage the mobile tech you have more effectively                                                                                           ·     
  • Learn the hidden secrets of the most tech-savvy mobile users                                                                                
  • Embrace the mobile mindset

You don’t want to miss these interesting and practical presentations


Culturetopia–the Ultimate High-Performance Workplace

This year, we’ve added a very special Wednesday morning workshop.

Author, speaker, and consultant, Jason Young, has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives. No wonder! As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10 years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

Jason’s workshops are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.

Don’t book an early flight, you’re going to want to hear this presentation.