Insurance Collection Executives, "ICE", is an industry organization dedicated to supporting the insurance collection professional. While the organization's roots date back more than 40 years, ICE addresses the many challenges faced by today's insurance collection professionals. At the core of the organization is a Board of Directors comprised of committed industry executives, who, like you, recognize the tremendous benefit of this unique industry affiliation.

ICE News

Mary Haverhals elected ICE Treasurer


Mary Haverhals (Marsh & McLennan Companies) has been elected ICE Treasurer for the term July 20, 2017–December 31, 2019. Please join us in congratulating Mary on her new assignment.

2017 CL & PL Financial Surveys


The 2017 CL & PL Financial Surveys are now available for review in the member section of the ICE website.

Benchmarking Committee Changes


Debbie Schmaltz (The Hartford) has agreed to become the Benchmarking chair, with Sal Pellitteri (AIG) agreeing to replace Debbie as Benchmarking’s new Co-Chair. Please join us in extending congratulations and best wishes to both ICE members in their new roles.

Pat Badger Elected to the ICE Board of Directors


Pat Badger (CNA) has been elected to the ICE Board of Directors. Pat will continue in his role as Education Committee chair. Please join us in congratulating him.

Roundtable: Credit Card Payment Trends and Customer Experience Slides


The webinar slides from the Benchmarking Committee's 04/25/17 roundtable discussion titled: "Credit Card Payment Trends and Customer Experience" are available to ICE members on the benchmarking survey page of the website under the credit card category.

The 2017 ICE Conference


The 2017 ICE Conference is hosted by Harrah's New Orleans located at 228 Poydras Street, October 23–25. Additional information will be posted on the conference pages of the website as it becomes available.