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Benchmarking Committee

The Benchmarking Committee is committed to bringing ICE members relevant and timely industry information in support of the overall ICE Mission:

"To provide a forum that allows a diverse group of insurance collection professionals to share ideas, new technologies, innovative processes and common challenges."

Information gathering will take place through many channels including members surveys, open forums, topical roundtable discussions, and Benchmarking's "Question of The Month". The information is made readily available to the membership via the ICE website.

Committee Chair:
Deborah Schmaltz 
The Hartford
Phone: (860) 547-2401
Committee Co-Chair:
Sal Pellitteri
Phone: (718) 250-1818


Chad Irish – Markel Insurance Mike Wize – Markel Insurance
Linda Bailis – Chubb
Pam Scott – Arbella Insurance
Michael Bolger – CNA Cindy Borland – Society Insurance
Ray Steer – Markel Insurance Margaret Palchak – Amerisure
Michelle Harrah – Zurich Ben Cotton – AIG
Jessica Campbell – Farmers Insurance Lisa Scheppelmann – ICE
Ken Godfrey - ICE

Click here for Full Committee Details

Goals for 2018

  • Industry Surveys: Issue a minimum of two surveys to the ICE membership. The committee will be responsible compiling survey questions, testing survey software and preparing executive summaries.  Surveys and executive summaries will be posted to the Ice website for the ICE membership to reference. Survey topics under consideration for 2018 include:
    - Late Payment Management / PCI Compliance / Payment Processing 
    - Self-service
    - Pay Plan and Fees
  • Questions of the Month “QotM”:  Publish a monthly question based on committee and membership ideas and suggestions posting all questions & results to the ICE website.
  • Virtual Roundtables: Identify roundtable topics that will benefit the ICE membership and develop a plan of execution to help facilitate a minimum two virtual roundtable session.  The committee will assist in helping shape topics, build presentations and promote participation within the membership. Roundtable topics under consideration for 2018 include:
    - Late Payment Management / PCI Compliance / Payment Processing
    - Key Performance Metrics / Receivable Management
    - Technology / Sourcing Strategies
  • Annual Conference Breakout / Benchmarking Polling Questions: Assist the Planning Committee in the identification of topics that will benefit the ICE membership and preparation of documents as well as secure facilitators.