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New Question of the Month
Published on: 7/3/2018
Take a look at our question of the month for June: What method do you use to refund an overpayment or return premium to a customer?
New Joint Survey Results Available
Published on: 6/27/2018
The results of the ICE/TRMA joint survey on Managing Late Payments and Collections has been posted on the Benchmarking Committee page of the website. The survey compares our results to those of Telecommunications and Utility industries practices.
ICE Announces Exciting Organizational Changes
Published on: 6/25/2018
On behalf of the ICE Board of Directors, as ICE Secretary I am pleased to make the following announcement:

Attendees at our 2017 conference learned of Ken Godfrey’s intention to retire from his position as ICE Executive Director effective November 30, 2018. Ken was the first Executive Director of ICE and has served in that capacity for over 15 years. Ken was instrumental in the original establishment of ICE as a non-profit association and has enthusiastically served the ICE Board and its membership ever since. Additionally, Ken has become a valuable business partner and friend to ICE’s many exhibitor partners who are important allies to the success of our association.

We’re pleased to announce that Gary Woodring, currently serving his second term as ICE President, has been selected to become the new Executive Director of ICE. Gary formalized his candidacy with the Board simultaneous to his recently announced retirement from Chubb. Click the arrow to the right t
Virtual Roundtable Discussion - June 26th
Published on: 5/16/2018
The ICE Benchmarking Committee will be hosting a virtual roundtable discussion for ICE members covering Payment Strategy and Customer Experience on June 26th, at 11:00 AM EDT. The target audience is professionals who manage or handle billing, collection and payments for Commercial Lines and Personal Lines. The session will be facilitated by Angela Hearst, Senior Learning & Development Specialist, at Farmers Insurance. David Rose, our ICE attorney, will monitor the discussion, ensuring anti-trust compliance. A WebEx invitation will be sent to all ICE Members shorty. There is no limit to the number of participants. Please feel free to invite anyone in your Company who may have an interest in attending this lively and informative session.
Introducing Devin Castles – Website Administrator
Published on: 3/28/2018
My name is Devin Castles, I am ICE’s new Website Administrator. Please click on the arrow to the right for an important message regarding the technical support you can expect for the new ICE website.
New Webinar - Purchasing/Selling Receivables
Published on: 3/6/2018
ICE partnered with Brown & Joseph, experts in commercial Property/Casualty insurance debt recovery and revenue cycle solutions, to present this webinar. Available on the webinars page.
Congratulations to our two 2017 recipients of the ICE Certification designation
Published on: 1/12/2018
Congratulations to Zurich North America’s Lisa Fargusson and Dawid Rodak who in 2017 both successfully completed the course requirements earning them the ICE Certification designation. In recognition of this achievement, each received a $500 award which is funded by Brown & Joseph, LTD’s annual donation to support the ICE Scholarship Program.
SAVE THE DATE 2018 ICE Conference
Published on: 12/11/2017
The 2018 ICE Conference will be held at the Gaylord National Resort National Harbor, MD. October 22–24.