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New Question of the Month
Published on: 6/6/2018
Take a look at our question of the month for May: Is there any language in your policy documents allowing you to recoup collection fees if you sent the receivable to a 3rd party collection agency or pursued litigation?

View answers for commercial and personal lines in the Billing & Collection Dept. Practices category on the Question of the Month page.
Virtual Roundtable Discussion - June 26th
Published on: 5/16/2018
The ICE Benchmarking Committee will be hosting a virtual roundtable discussion for ICE members covering Payment Strategy and Customer Experience on June 26th, at 11:00 AM EDT. The target audience is professionals who manage or handle billing, collection and payments for Commercial Lines and Personal Lines. The session will be facilitated by Angela Hearst, Senior Learning & Development Specialist, at Farmers Insurance. David Rose, our ICE attorney, will monitor the discussion, ensuring anti-trust compliance. A WebEx invitation will be sent to all ICE Members shorty. There is no limit to the number of participants. Please feel free to invite anyone in your Company who may have an interest in attending this lively and informative session.
Introducing Devin Castles – Website Administrator
Published on: 3/28/2018
My name is Devin Castles, I am ICE’s new Website Administrator. Please click on the arrow to the right for an important message regarding the technical support you can expect for the new ICE website.
New Webinar - Purchasing/Selling Receivables
Published on: 3/6/2018
ICE partnered with Brown & Joseph, experts in commercial Property/Casualty insurance debt recovery and revenue cycle solutions, to present this webinar. Available on the webinars page.
Congratulations to our two 2017 recipients of the ICE Certification designation
Published on: 1/12/2018
Congratulations to Zurich North America’s Lisa Fargusson and Dawid Rodak who in 2017 both successfully completed the course requirements earning them the ICE Certification designation. In recognition of this achievement, each received a $500 award which is funded by Brown & Joseph, LTD’s annual donation to support the ICE Scholarship Program.
SAVE THE DATE 2018 ICE Conference
Published on: 12/11/2017
The 2018 ICE Conference will be held at the Gaylord National Resort National Harbor, MD. October 22–24.