The Benchmarking Committee is committed to bringing ICE members relevant and timely industry information in support of the overall ICE Mission:
"To provide a forum that allows a diverse group of insurance collection professionals to share ideas, new technologies, innovative processes and common challenges."
Information gathering will take place through many channels including members surveys, open forums, topical roundtable discussions, and Benchmarking's "Question of The Month". The information is made readily available to the membership via the ICE website.
Linda Bailis – Chubb
Lynsey Biernacki – MAPFRE
Ashley Blair – MAPFRE
Michael Bolger – CNA
Cindy Borland – Society Insurance
Ben Cotton – AIG
Tracy Kelly – The Hartford
Sal Pellitteri – Arch Insurance Group
Alicia Powell – Chubb
Rob Sullivan – Travelers
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2020 Benchmarking Goals and Objectives
The Benchmarking Committee is dedicated to bringing ICE members relevant and timely industry information in support of the overall ICE Mission.
Information gathering will take place through many channels including member surveys, open forums, topical roundtable discussions, and "Question of The Month". This information will be made readily available to the membership via the ICE website.
Industry Surveys: Issue a minimum of two surveys to the ICE membership. The committee will be responsible for compiling survey questions, testing survey software and preparing executive summaries. Surveys and executive summaries will be posted to the ICE website for the ICE membership to reference. Survey topics under consideration include:
Questions of the Month “QotM”:
- Financial Results
Publish a monthly question based on committee and membership topic of interest. Post all responses to the ICE website.
Identify roundtable topics that will benefit the ICE membership and develop a plan of execution to help facilitate a minimum two virtual roundtable sessions. The committee will assist in helping shape topics, build presentations and promote participation within the ICE membership.
Website Clean-Up - Question of the Month / Forum:
Review high-level categories, evaluate and consider re-organizing how both Questions of the Month and Forum discussions are presented on the ICE Website.
Assist the Planning Committee in the identification of topics that will be well received and serve to benefit the ICE membership. Participate in the assembling of roundtable questions and assist in the identification of session facilitators.