As the year end approaches, it is a time to reflect on the past few months. This year has been challenging in an unprecedented way, and those of us in Billing and Collections felt this significantly as we were asked to make accommodations for our customers while they navigated significant challenges to their businesses and in their personal lives. Throughout this time, I am grateful to have this network of peers and supporters to lean on, who share common challenges and who we can bounce ideas off of and I hope you are too. Thank you for making ICE the valuable organization that it is!
We hope that you enjoyed the first ever Virtual ICE and the opportunity we had to bring the conference experience to even more teammates than we have in the past. While it wasn’t quite the same as our previous conferences, it was great to connect with each other through our round tables, hear insights across the industry and to experience three distinct professional speakers with insightful messages! We are grateful to our Premier Partners and Exhibitors for their continued support as we navigate this uncharted territory!
The Board and I hope that you are able to take a well-deserved break over the coming weeks to recharge after such a trying year. We wish you a safe and healthy holiday season, and look forward to connecting with you in 2021!