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Home2024 Agenda
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Saturday, October 19

5:30 PM Eastern Premier Partner Reception (By Invitation Only)

Sunday, October 20

Golf at Port Royal
Join us for a fun-filled afternoon on the greens at our ICE Golf Outing! Enjoy a relaxed scramble format, perfect for all skill levels at the world-class Port Royal Golf Course. Your registration fee includes transportation, carts, lunch and prizes. Don't miss this opportunity to network, have fun, and showcase your golf skills in the golf capital of the US. Reserve your spot today!

Eco Dolphin Tour
Take in the sights and sounds of the beautiful South Carolina Lowcountry on this relaxing 90 minute boat cruise. Depart from Shelter Cove Marina for a casual exploration of the picturesque Broad Creek and surrounding waterways in search of the areas fascinating wildlife. There is something special to see at every turn. The tidal creeks offer great opportunities to see local and migratory dolphin populations. Distinctive behaviors of the local dolphin are so fascinating that researchers and scientists have sought out this locale for years. Herons, ibis, wood stork, bald eagle and osprey dot the landscape. This tour is led by a USCG licensed Captain who, as and experienced Interpretive Naturalist, will be able to share with you an intrinsic knowledge of the habitat and the processes that take place within it.

Evening Reserved for Exhibitor Events

Monday, October 21

8:00 AM Eastern First Timers Breakfast (By Invitation Only)
This event is for first-time conference attendees. Join us to meet some of the ICE Board of Directors and the Membership Committee! Be prepared for some tips and tricks to maximize your conference experience.

8:00 AM Eastern Networking Breakfast
Grab your breakfast and connect with colleagues and exhibitors before we officially start the conference.

10:00 AM Eastern Conference Kickoff - President’s Welcome
Let’s get this conference started with a brief welcome from President Lisa Cameron.
10:05 AM Eastern Featured Speaker - Dr Ivan Joseph, “Finding Your North Star”
In this highly interactive and inspiring presentation, Dr. Joseph discusses how to take your performance to the next level. He begins with demonstrating the importance of alignment of purpose between you and your organization. When we are aligned with our purpose, innovation, cohesion and the bottom line exceed expectations. The audience will walk away with concrete skills to build grit, hope & optimism to help leaders and their teams thrive.

11:15 AM Eastern Antitrust
David Rose, ICE Attorney, presents the annual Anti-Trust policy to guide us throughout the conference.

11:30 AM Eastern Premier Partner and Sponsor Introduction
Gary Woodring, ICE Executive Director, will introduce our Premier Partners, Partners and Exhibitors who support ICE throughout the year.

12:00 PM Eastern Together Again Luncheon
Network with colleagues, speakers, exhibitors and sponsors… whoever happens to be at your table… while you enjoy a spectacular lunch overlooking the ocean!!

1:30 PM Eastern Broker Panel
Featuring Pat Badger, AJ Gallagher; Kevin Mc Donald, AmWins; Kelly Shelburg, Marsh

2:30 PM Eastern Exhibit Hall Break
Please visit our exhibitors who are ready to share their products and services to help you with your business needs. Drop off your business cards as you visit them; there just might be a prize in your future!

3:30 PM Eastern General Session - TBD

6:00 PM Eastern Kickoff Party - Celebrating "20"
It’s the 20th anniversary of the ICE organization so take a step back to the “Roaring 20s” to celebrate in Speakeasy fashion. It’s a networking event like no other!

Tuesday, October 22

7:45 AM Eastern Round Table Breakfast
The hue and cry is always “More Roundtables”! Start your day with breakfast in the exhibit hall area. Pick a table with a topic for discussion if you want to maximize your round table time.

8:30 AM Eastern ICE Business Meeting
It’s our “State of the Association” session. Hear from ICE leaders about the ICE organization.
Closed to Premier Partners, Sponsors and Exhibitors

9:15 AM Eastern General Session - Featured Speaker - Rajiv Shah, Snowflake “Demystifying Generative AI”
Overwhelmed by the rapid rise of generative AI technologies like ChatGPT and Large Language Models (LLMs)? Rajiv will provide a comprehensive yet practical guide to leveraging these cutting-edge solutions. He'll begin by demystifying the fundamentals of generative AI. Rajiv will then explore the most promising use cases and real-world applications of generative AI for insurance firms. From streamlining processes and enhancing customer experiences to driving innovation, he'll showcase how organizations are harnessing these technologies' potential. Finally, Rajiv will address the potential risks and limitations of generative AI. By the end, you will have a practical understanding for using Generative AI in your organization.

10:15 AM Eastern Exhibit Hall Break
It’s another opportunity to chat with our Premier Partners, Partners and Exhibitors and fill up those swag bags!
11:00 AM Eastern Line of Business Round Tables
Elliott/Drayton; Archer East; Archer West; Jasmine Hibiscus
12:00 PM Eastern Lunch
Sit where you want and continue your discussions over a delicious lunch!

1:00 PM Eastern Technology Trends in the Billing and Collection Space
Fireside Chat with Tony Lewis Accenture

2:30 PM Eastern Exhibit Hall Break
Be sure to connect with your favorite Premier Partners, Partners and Exhibitors!

3:30 PM Eastern Topical Breakouts

Time to choose from 4 intriguing topics!

  1. Generative AI- Raj Shah. Snowflake
  2. Billing Systems Implementation- Tony Lewis, Accenture
  3. Brainstorming the Workplace of the Future
  4. HR Issues- Attracting & Retaining in the Billing and Collection Space
6:00 PM Eastern Prize Winning Cocktail Reception
After a productive day of meetings and events, relax with prize-winning cocktails, Hors D’oeuvres, and conversation! Thanks to our generous exhibitors, you might win a prize as well! Winners must be present to collect your prize!

7:30 PM Eastern Recognition Dinner/2025 Announcement
We’re not done yet, but tonight we gather to celebrate all that the conference has afforded so far and to recognize our committees and members. We will announce the much-anticipated ICY awards and announce the site of our 2025 conference.

Wednesday, October 23

8:00 AM Eastern Committee Breakfasts
Join friends and colleagues for breakfast before the sessions begin. Committee members will be available at marked tables if you are interested in more information about what they do and how you might get involved in ICE!

9:00 AM Eastern General Session - Internal Collections
Premium Audit was one of the top-rated topics in our "Gauging Interest" survey. We are working on having experts in the field discuss the issues and challenges and answer your questions on the topic.

10:15 AM Eastern Break


10:30 AM Eastern General Session - Game Show Time!
Let’s end this conference with a few laughs and a little competition as we challenge attendees in an educational and informative format.

11:45 AM Eastern Conference Closing