Saturday, October 21
5:30 PM Pacific
Premier Partner Reception (By Invitation Only)
Sunday, October 22
4:00 PM Pacific
Networking/Hospitality Event
Take in the magnificent views of the Pacific Ocean from the Grand View Terrace as you re-connect with your ICE colleagues and friends before heading out for your evening plans. Sorry, guests are not invited to this event.
Evening Reserved for Exhibitor Events.
Monday, October 23
8:00 AM Pacific
First Timers Breakfast (By Invitation Only)
This event is for first-time conference attendees. Join us to meet some of the ICE Board of Directors and the Membership Committee! Be prepared for some tips and tricks to maximize your conference experience.
8:00 AM Pacific
Networking Breakfast
Grab your breakfast and connect with colleagues and exhibitors before we officially start the conference.
9:45 AM Pacific
Conference Kickoff
It’s time to get this conference started with a welcome by President Lisa Cameron, and the annual Anti-Trust presentation by David Rose, ICE Attorney.
10:00 AM Pacific
Featured Speaker (General Session*) - Ross Shafer, “Will You Still Be Relevant in 2024”
In this fun and enlightening session, you will learn what it will take to remain relevant in the post-pandemic economy. While relevance is a moving target, Ross Shafer (Emmy winning TV host and author of
Are You Relevant, Rattled, and 8 other biz books) will give you specific tactics for hiring and retaining the people you want. How to stay creative and innovative under pressure. How to create a viral culture (who doesn’t want that?) and How to create instant rapport with your clients,
beyond your social media efforts.
11:30 AM Pacific
Premier Partner, Partner and Exhibitor Introduction
Gary Woodring, ICE Executive Director, will introduce our Premier Partners and Exhibitors who support ICE throughout the year.
12:00 PM Pacific
Together Again Luncheon
Enjoy a delicious lunch while networking with colleagues, speakers, exhibitors and sponsors…whoever happens to be at your table!
1:30 PM Pacific Benchmarking (Lay of the Land/Who’s in the Room?)
This year, we moved the Benchmarking segment to Day 1. You’ll get a chance to get to know the companies and contacts in attendance and subsequently figure out who you need to connect with during the conference and who can help you with your questions and business issues.
2:30 PM Pacific Exhibit Hall Break
Our exhibitors are anxious to share their products and services to help you with your business needs. Drop off your business cards as you visit them; there just might be a prize in your future!
3:30 PM Pacific
General Session-Collections
Based on our “Gauging Interest” survey, the topic of Collections was the #1 requested topic to be addressed at this conference, so we will be developing a session focusing on all aspects of collections within our member companies
6:00 PM Pacific
Beach Bash
This year’s kickoff is a California beach party featuring your favorite beach cocktails and a bountiful beach clambake with all the fixings! You’ll have a chance to hang out with friends while you listen to live beach music, help paint a surfboard that will be donated to a local non-profit surf clinic for under-served groups, jump on a blender bike to power your blender for a frozen beverage or watch Monday Night Football….all with the Pacific Ocean sunset as the backdrop.
Tuesday, October 24
7:45 AM Pacific
Roundtable Breakfast
It’s a jam-packed day of meetings and events, so start it off right with breakfast in the exhibit hall area. Pick a table with a topic for discussion if you want to maximize your round table time.
8:30 AM Pacific
ICE Business Meeting
Come and hear from the ICE Board of Directors about the “state of the association."
Closed to Premier Partners, Sponsors and Exhibitors
9:00 AM Pacific
General Session- Ross Shafer, “Wow-ing Clients Doesn't Work Anymore”
Another fun session with Ross Shafer. Ross became a recognized innovator in the area of
The Customer Experience when he blew the doors off conventional wisdom in his book,
No More Customer Friction. During the pandemic, he studied which organizations succeeded and tracked those who failed. The Ah-Ha revelation was his discovery that WOW-ING clients no longer causes loyalty scores to rise. In this session, Ross will reveal the most important behaviors that directly impact loyalty stickiness.
10:30 AM Pacific
Exhibit Hall Break
Another opportunity to chat with our Premier Partners, Partners and Exhibitors!
11:00 AM Pacific
Line of Business Roundtables
Always a conference favorite….join your peers to hear the latest in specific billing and collection disciplines.
12:00 PM Pacific
Lunch
Feel free to continue the conversations from the round tables while you enjoy a fantastic lunch with the Pacific Ocean in view.
1:00 PM Pacific Featured Speaker- Kathy Parry, "Rubber Band Resilience: How to Stretch without Snapping"
With quotes like, "transform or die" and "disruption is king" it is pertinent that changes, especially those from technology, regulations and economic events, be embraced by ICE professionals. The ability to apply a disruption-friendly mindset to transitional shifts will be necessary to serve clients, retain personnel and meet budgets. Gaining the skill set to move through transitions while continuing to produce is imperative to the success of our organizations.
Road blocks and unforeseen adversity, both personal and professional, stretch us every day. In this powerful session Kathy will share how devastating news led her on a journey to discovering the keys to thriving in the face of challenging circumstances. While sharing her 3-R method for resilient behaviors (React, Reframe, Re-energize), participants will engage in interactive exercises and leave with their own tools to increase their resiliency. With candid stories and an optimistic approach, Kathy will inspire and encourage you to stretch, not snap when faced with disruption.
2:30 PM Pacific Breaks in Exhibit Hall
It’s one last opportunity to seek out that exhibitor that might be a fit for you and your organization!
3:45 PM Pacific
Breakouts- Choose one from the following options identified in our "Gauging Interest" survey as important topics for our members:
- Breakout 1- Billing Systems Implementation
- Breakout 2- CyberSecurity
- Breakout 3- Cash Application
4:45 PM Pacific
Meeting Concludes for the Day
6:00 PM Pacific
Prize Winning Cocktail Reception
You’ve earned it! After a productive day of meetings and events, relax with prize-winning cocktails, Hors D’oeuvres, and conversation! Thanks to our generous exhibitors, you might win a prize as well! Winners must be present to collect your prize!
7:30 PM Pacific
Recognition Dinner/2024 Announcement
Although the conference isn’t over yet, we gather to celebrate all that the conference has afforded so far and to recognize our committees and members. We will announce the much-anticipated ICY awards and announce the site of our 2024 conference.
Wednesday, October 25
8:00 AM Pacific
Committee Breakfasts
It’s the last day of ICE Carlsbad 2023, so join friends and colleagues for breakfast before the sessions begin. Committee members will be available at marked tables if you are interested in more information about what they do and how you might get involved in ICE!
9:00 AM Pacific
Premium Audit
Premium Audit was one of the top-rated topics in our "Gauging Interest" survey. We are working on having experts in the field discuss the issues and challenges and answer your questions on the topic.
10:15 AM Pacific
Break- Sunset Foyer
Another opportunity to chat with our Premier Partners, Partners and Exhibitors!
10:30 AM Pacific
2023 Game Show
You don’t want to miss this fun-filled, action-packed and educational session where FABULOUS prizes may be awarded!
11:45 AM Pacific
Conference Closing