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HomeQuestion of the Month

Question of the Month


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Billing & Collection Dept. Practices
Billing & Collection Dept. Practices
2020 July (CL Only) What is your organization’s primary focus for the second half of 2020?

2020 July (PL Only) What is your organization’s primary focus for the second half of 2020?

2019 July (CL Only) Do you offer any other forms of payment other than bank draft or credit cards?

2019 July (PL Only) Do you offer any other forms of payment other than bank draft or credit cards?

2019 June (CL Only) Do you give insureds any benefit for setting up for automatic recurring payments?

2019 June (PL Only) Do you give insureds any benefit for setting up for automatic recurring payments?

2019 February (CL Only) What is your organization's primary methodology utilized to measure and track productivity models?

2019 February (PL Only) What is your organization's primary methodology utilized to measure and track productivity models?

2019 January (CL Only) Does your organization employ quality review programs to ensure compliance of Service Level Agreement (SLA) targets for on-shore and off-shore staff?

2019 January (PL Only) Does your organization employ quality review programs to ensure compliance of Service Level Agreement (SLA) targets for on-shore and off-shore staff

2018 August (CL Only) Do your internal collections staff earn commissions or just a straight salary?

2018 August (PL Only) Do your internal collections staff earn commissions or just a straight salary?

2018 May (CL Only) Is there any language in your policy documents allowing you to recoup collection fees if you sent the receivable to a 3rd party collection agency or pursued litigation? 

2018 May (PL Only) Is there any language in your policy documents allowing you to recoup collection fees if you sent the receivable to a 3rd party collection agency or pursued litigation?

2017 February (CL Only) - Does your company have restrictions for the types of insureds that can be placed on Direct  Bill vs Agency_Bill?

2017 February (PL_Only)  - Does your company have restrictions for the types of insureds that can be placed on Direct Bill vs Agency Bill?

2016_March - From a collections perspective do you differentiate your process in any way for key customer accounts or producers?

2015_January - Does the direct manager write the employees annual performance review?

2015 June - Is hiring of summer inters a best practice within the billing collections department at your company?

2015 December - Operationally when measuring the age of an outstanding receivable do you measure the age of that item?

2014 May - Does your company have a dress code policy?

2014 June - Has your company transitioned away from a bank lockbox in favor or an internal lockbox?

2014 August - Does your collection department have a Recognition Incentives program separate and distinct from company wide programs?
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Cancellation Practices
Cancellation Practices
2020 November (CL Only) Do you notify additional insured(s) if a policy is canceling for non-payment of premium?

2020 November (PL Only) Do you notify additional insured(s) if a policy is canceling for non-payment of premium?

2020 March (CL Only) Do you flat cancel renewals for non-payment withough customer/agent requests?

2020 March (PL Only) Do you flat cancel renewals for non-payment withough customer/agent requests?

2019 December (CL Only) How does your organization send out direct notices of cancellation?

2019 December (PL Only) How does your organization send out direct notices of cancellation?

2019 April (PL Only) Do you allow customers to reinstate online within a certain time frame?

2019 March (PL Only) Do you lapse coverage for homeowners policies at renewal when no payment is received?

2016 April (PL  Only) -  Will your company flat cancel a policy if zero premium is received even if the cancellation date notice indicates a later cancellation date?

2016 May (CL Only) - Will your company flat cancel a policy if zero premium is received even if the cancellation date notice indicates a later cancellation date?

2015 July - When you agree to accept payment past a cancellation due date to restart or reinstate coverage, do you require a statement of no losses from the insured?

2015 August - If an insured contacts your billing department and indicates that they did not intent to renew their policy, what is your process to initiate a flat cancel?

2015 October - Do your Notices of Cancellation specify that the cancellation will be rescinded if the past due is paid by a specific date?
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ICE Conferences
ICE Conferences

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Mobile Web Apps
Mobile Web Apps

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Natural Disasters
Natural Disasters

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NSF Practices
NSF Practices

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Social Media
Social Media